- Beware of IT support scams: Callers pose as experts to extract personal info and gain access to accounts.
- Scammers target iPhone, and Android: Calls, pop-up windows claim device issues, and request payment.
- Stay vigilant: Verify authenticity, don’t share sensitive info, grant access, or make immediate payments.
Beware of a sneaky trick that tricks users into believing they are being contacted by tech support for assistance. However, these callers claiming to be IT experts have ulterior motives – they want to obtain personal information from unsuspecting phone users. This devious scheme, highlighted by cybersecurity officials, involves the scammer posing as an IT expert from a reputable company, informing the user of a specific issue with their computer that only they can resolve.
To gain the trust of iPhone or Android users, the alleged IT expert persuades them to provide access to their personal accounts, under the guise of fixing the purported problem. Once granted access, the scammer can potentially obtain private data, gain control over financial accounts, or extract other sensitive information. In some cases, the scammer may even install malware if given enough access.
Another common tactic employed by these clever scammers is requesting direct payment for their supposed services in resolving the fictitious problem on users’ phones or gadgets. While it is true that scammers primarily target iPhone and Android users through phone calls, they have adapted to reach billions of people through various other channels, as noted by cybersecurity officials.
One prevalent avenue used by these fraudulent IT experts is website advertisements. They employ pop-up windows that appear on users’ screens, issuing warnings about viruses or malware that have supposedly infected their devices. These pop-ups often prompt users to contact IT support, unknowingly falling into the scammers’ trap.
It is crucial to remain vigilant and exercise caution when receiving unsolicited calls or encountering suspicious pop-up windows. Remember, reputable companies do not typically initiate contact in this manner, and genuine IT support would not request access to personal accounts or demand immediate payment. To protect yourself, never share sensitive information or grant remote access to someone you do not trust explicitly. If you encounter such a situation, it is advisable to contact the official customer support channels of the company in question to verify the authenticity of the communication.